Privacy policy

Effective Date: August 1, 2025

Bongo Java Roasting Company (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.bongo.coffee, www.bongojava.com (the “Website”) or interact with our services.

By using our Website, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

We collect personal and non-personal information to improve our services, process transactions, and communicate with you.

(a) Information You Provide Directly

  • Name, email address, phone number, and billing/shipping address when making a purchase or signing up for newsletters.

  • Payment details (processed securely through third-party providers like Shopify, Stripe, PayPal).

  • Customer support inquiries and feedback submissions.

  • SMS Communications: If you provide your phone number at checkout or elsewhere, we may send you transactional and marketing messages, including abandoned cart reminders. You may opt out at any time by replying STOP or following the opt-out instructions in the message.

(b) Information Collected Automatically

  • Cookies & Tracking Technologies: We collect data through cookies, pixels, and analytics tools (e.g., Google Analytics, Meta Pixel).

  • Device & Browsing Data: IP address, browser type, operating system, and referral websites.

  • Usage Data: Pages visited, time spent on the site, and shopping preferences.

  • Location Data: With your consent, we may collect location information from your device to provide location-based services, such as store locators, localized promotions, or region-specific product offerings. You can disable location permissions at any time through your device settings.

(c) Information from Third Parties

  • If you log in through social media (e.g., Google, Facebook), we may receive certain information from those platforms.

  • We may receive analytics and advertising data from third-party partners.

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders.

  • Provide customer support.

  • Improve website functionality and user experience.

  • Send promotional offers (only if you opt in).

  • Conduct targeted advertising based on browsing behavior.

  • Send SMS notifications, including transactional messages and cart recovery reminders.

  • Provide location-based services (e.g., store locator, localized offers).

  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data, but we may share it in these cases:

  • With Service Providers: Payment processors, shipping companies, SMS messaging platforms, and marketing providers (e.g., Shopify, Klaviyo).

  • For Advertising & Analytics: Google Ads, Facebook Ads, and similar platforms for targeted marketing. Some of these partners may use cookies or device identifiers to show you relevant ads.

  • For Location-Based Services: If you enable location tracking, we may share limited location data with third-party providers that power those features.

  • For Legal Compliance: If required by law, regulatory authorities, or to protect our rights.

Under U.S. state privacy laws, some data-sharing activities may be considered a “sale” or “sharing” of personal information. See Section 6: Your Privacy Rights for opt-out options.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Provide essential website functions (e.g., checkout, login).

  • Analyze website traffic and improve user experience.

  • Personalize content and ads based on your browsing behavior.

  • Support SMS and location-based features.

How to Manage Cookies
You can adjust your cookie settings in:

  • Your browser settings (Chrome, Safari, Firefox, Edge).

  • Our Cookie Preferences Tool.

5. Data Security

We take appropriate security measures to protect your data, including encryption and secure payment processing. However, no method of transmission over the internet is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

For California Residents (CCPA/CPRA Compliance)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

  • Access & Correct Data: Request a copy of your personal data.

  • Delete Your Data: Ask us to erase your personal data.

  • Opt-Out of Data Sharing: Request that we do not share your personal information for advertising purposes, SMS marketing, or location-based services.

To exercise your rights, email us at support@bongojava.com or visit our Do Not Sell or Share My Personal Information page.

If you enable Global Privacy Control (GPC) in your browser, we will process it as an opt-out request where required by law.

For EU Residents (GDPR Compliance)
If you are in the European Union, you have the right to:

  • Request access, correction, or deletion of your personal data.

  • Withdraw consent for data processing (including SMS or location tracking) at any time.

  • File a complaint with your local data protection authority.

7. Third-Party Links & Services

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing personal information.

8. Data Retention

We retain your data only as long as necessary for business and legal purposes. When no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete it immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Effective Date" updated accordingly.

11. Contact Us

For privacy-related inquiries, contact us at:

Bongo Java Roasting Company
372 Herron Drive
Nashville, TN 37210
Phone: 615-777-2572
Email: support@bongojava.com

To opt out of the "sale" or "sharing" of your personal information collected using cookies, SMS, or location data as described above, you must be browsing from one of the applicable US states referred to above.