Refund policy

We want you to be happy with your order. If something isn’t right, we’ll do our best to make it right.

Please review our return and refund policy based on the type of product purchased.

Coffee & Other Consumable Goods

Because coffee and other consumable items are perishable, we are unable to accept returns or exchanges once the product has shipped.

However, your satisfaction matters to us. If there is an issue with your coffee, if your order arrived damaged, or if we made an error with your order, please contact us at support@bongojava.com within 30 days of delivery.

Eligible requests made within 30 days may be resolved with a refund to the original payment method, a replacement, or store credit, depending on the order and issue.

If you try your coffee and it is not the right fit for your taste, please reach out. We may be able to help with a refund, replacement, or store credit so you can find something better suited to your preferences.

Requests made after 30 days are not eligible for a refund to the original payment method. However, in some cases, we may offer store credit toward a future coffee purchase.

Merchandise

We accept returns or exchanges on unused, defective, or damaged non-consumable merchandise, including apparel, gear, and accessories, as long as the request is made within 30 days of delivery.

We cannot accept returns on merchandise that has been worn, washed, or used.

Eligible merchandise returns approved within 30 days may be refunded to the original payment method, exchanged, or issued as store credit.

Requests made after 30 days are not eligible for a refund, but may be reviewed for store credit on a case-by-case basis.

How to Request Help With an Order

To request a refund, replacement, exchange, or store credit, please email support@bongojava.com and include:

1. Your order number
2. A brief description of the issue
3. A photo of the item and packaging, if the item arrived damaged

All returns and exchanges must be processed through our online support team. We are unable to accept returns at any physical location.

Refunds & Store Credit

Approved refunds will be issued to the original payment method. Please allow a few business days for your bank or credit card provider to process the refund.

Store credit may be offered when a refund is not available or when it is the best fit for the situation. Store credit is issued at the discretion of Bongo Roasting Co. and may be used toward a future online purchase.

Carrier Issues

Once your order has been shipped and scanned by the carrier, final delivery is handled by the shipping provider. Bongo Roasting Co. is not responsible for packages that are delayed, lost, or mis-delivered by the carrier.

If your order is marked as delivered but cannot be located, please contact the carrier directly to begin a claim. We’re happy to assist with tracking information if needed.

Questions?

If you have any questions or concerns about your order, please contact us at support@bongojava.com. We’re here to help.